How to influence people on the phone


Here’s are really useful infographic found in SME Insider by The Gap Partnership.  Body language accounts for 55% of all communication, so how do you make sure that wires don’t get crossed, or meaning lost, when you’re talking to clients over the phone? This guide explains how to choose your words and use vocal tone, pitch and pace to get the best possible outcome from your call.

1419859290-attention-millennials-excel-dying-art-phone-conversations-infographic

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